The four grades in detail
The grade describes appearance only. Every essential function is checked before preparation, whatever the grade.
| Grade shown | Condition | Possible marks | Battery | Advice |
|---|
| Premium | Close-to-new appearance | No scratches visible at a normal distance, no significant dents | Battery checked, new battery option not offered | Ideal if you want the cleanest possible model |
|---|
| Excellent | Very clean appearance | Possible micro-marks, clean screen, no annoying defects | Battery checked, new battery option possible depending on the model | Good balance between price and appearance |
|---|
| Very good | Light signs of use | Light marks and small signs of use, no cracks | Battery checked, new battery option possible depending on the model | Good balance between budget and appearance |
|---|
| Fair | Noticeable cosmetic wear | Possible scratches or small dents, no structural cracks | Battery checked, new battery option possible depending on the model | Ideal if price is your priority |
|---|
Condition grades table
The grade describes appearance, not how it works
The grade describes appearance only, never how the phone works. Every essential function is checked before preparation, whatever the grade.
The checks cover in particular the screen, touch, buttons, charging, network, Wi-Fi, Bluetooth, cameras, microphone, speakers and, depending on the model, Face ID or Touch ID.
The battery
The battery is checked before preparation and guaranteed at a minimum of 80% of its original capacity. A new battery can be offered as an option on certain refurbished models, except in Premium condition, where this option is not offered.
Which grade should you choose?
Premium: ideal if you want the cleanest possible model. Excellent: good balance between price and appearance. Very good: good balance between budget and appearance. Fair: ideal if price is your priority.
For the same model and storage, the price may vary with the grade: each model's page shows the price of every available storage and grade combination.
Photos, invoice and warranty
Product photos are for illustration depending on the model and colour; contact DR Phone before ordering if in doubt.
Refurbished phones are delivered with an invoice and covered by the 12-month DR Phone commercial warranty, in addition to the legal warranties.
Frequently asked questions
What do the Premium, Excellent, Very good and Fair grades mean?
They only describe the cosmetic appearance: Premium (close to new), Excellent (micro-marks possible), Very good (light marks, no cracks) and Fair (scratches or small dents possible, no structural cracks). The essential functions are checked before preparation, whatever the grade.
Does a phone in Fair condition work less well than a Premium one?
No. The grade only describes the cosmetic appearance: the essential functions are checked before preparation for every grade.
Is the new battery option offered for every grade?
No. It can be offered on certain refurbished models, when it is available for the chosen variant, but never in Premium condition.
Do the photos show my device?
Product photos are for illustration depending on the model and colour. If in doubt, contact DR Phone before ordering.
