Our quality checks

• Model, capacity, colour and cosmetic condition compared with the order.
• Network unlocking as stated on the product page: unlocked for all carriers unless stated otherwise.
• iCloud account deactivated and phone able to be reset.
• New phone: original sealed box, unopened; only the reference and the packaging are checked.

• Screen, touchscreen, brightness and display.
• Buttons, vibration, speakers, microphone and earpiece.
• Front/rear cameras, flash and focus.
• Face ID or Touch ID depending on the model.

• Mobile network, Wi-Fi and Bluetooth.
• Charging port, cable charging and battery condition.
• Compatibility of the free charging cable depending on the model: Lightning or USB-C.

• Cleaning, protection and packaging of the order.
• Check of the added options: screen protector, charger or new battery if available.
• Tracking number sent once shipping has been validated.

Before every shipment, a technician follows the same checklist, point by point. If a single blocking point fails, the phone is not sold: it is repaired and checked again, or set aside.

During the check we record the battery health (its remaining capacity compared with a new battery). It is guaranteed at 80% minimum. When the phone is already in our workshop and we have measured it, the exact value is shown on the product page, for example “Measured battery: 87%”.

DR Phone illustrations to compare the conditions: they do not show a specific model and do not replace the written description of the condition, which prevails.

Premium — Close-to-new appearance

No scratches visible at a normal distance, no significant dents.

Excellent — Very clean appearance

Possible micro-marks, clean screen, no annoying defects.

Very good — Light signs of use

Light marks and small signs of use, no cracks.

Fair — Noticeable cosmetic wear

Possible scratches or small dents, no structural cracks.

Condition grades →