Returns and withdrawal
In brief
- You change your mind : you have 14 days from receipt to withdraw. Contact us before sending anything back; return costs are at your expense.
- The part is faulty or does not conform : it falls under the legal guarantee of conformity (2 years). Contact us before sending anything back; in this case, DR Phone covers the return, as the law provides.
- Damage caused during fitting is not a defect in the part (see the conditions below).
Contact us about a return · Model withdrawal form
Conditions (extract from the terms of sale)
What is not a defect of the part. The following are not covered by the legal guarantee of conformity, unless they are caused by a defect of the part: damage occurring during fitting or removal (torn or damaged flex cable or connector, cracked or broken glass), breakage, oxidation and water damage, misuse, modification of the part, fitting it to a model other than the one stated, and visible damage caused when fitted by a third party.
Right of withdrawal. By way of derogation from the period set out in the « Right of withdrawal » article for the other products, the withdrawal period for spare parts is 14 days from their receipt (article L221-18 of the French Consumer Code). The customer contacts DR Phone before any return; return costs are borne by the customer. To be refunded in full, the part must be returned unfitted and unused, complete, in its original packaging with its protective films intact: a part that has been fitted or used, or whose films have been removed, has been handled beyond what is necessary to establish its nature and characteristics, and the refund may be reduced by the resulting depreciation (article L221-23 of the French Consumer Code).
Defective part. In case of a defect, the customer contacts DR Phone before any return, by e-mail (contact@drphone.fr), by phone (03 62 02 06 22) or by WhatsApp (+32 470 69 38 61), with the order number, a description of the problem and, if possible, photos or a video. DR Phone explains the procedure. The returned part is tested on receipt. If the lack of conformity is confirmed, the part is repaired or replaced or, failing that, refunded, free of charge for the customer, in accordance with the legal guarantee.